Questions?

Yes, all our products are officially licensed.

Contact us at Hello@mrcollectable.com.au and we will do the hard work for you!

For every $1 you spend, you earn 4 points, once you have reached 600 points, you will earn a $5 coupon code!

How else can I earn points? Sign up for our loyalty program and you will earn a bonus of 100 points. On your birthday we will give you a bonus of 200 points. If you have any friends who love collecting just as much as you do, refer a friend and you will receive a bonus of 100 points!

As per the nature of this style of Mystery Box there is no guarantee that you will receive the full cost back in contents value as there are chances to obtain very rare packs & cards which would increase the value substantially over the purchase price. 

The value of Mystery Boxes are spread across when being hand put together. Mystery boxes are selected at random and we do not have control on what vintage packs are inside.

There are strictly no refunds on Mystery Boxes.

You’ll receive a shipping confirmation email that includes your tracking number once your order has been sent out. Please note that tracking links generally need 24-48 business hours to appear in the system.

Preorders are particularly important for limited release items, as sometimes we may presell out of an item, so preordering will be the only way to ensure you can buy that piece. You also receive 10% off pre order products, you are guaranteed to save on an item you love!

All pre-orders require a 50% deposit, after your order has been placed, it immediately begins to process through our system to make its way to you as quickly as possible. Please be aware that each pre-order is limited to a number based on the allocation we have from our supplier, as each order affects our ordering habits and attracts transaction surcharges from our suppliers, your 50% deposit is non-refundable,we highly recommend you please carefully select your pre order. If however you accidentally made a mistake and changed your mind on your pre-order, you have a 3-day grace periodto apply for a refund. Please email Hello@mrcollectable.com.au to apply for a refund.

Certain aspects of pre-orders are out of our control and therefore in certain situations the pre-order may not arrive as described to us, or 1 month has passed from the original time frame of the estimated release date, we will grant you a full refund.

Please note that pre-order dates are estimates only and subject to change without notice. These estimates are based on the best information that we have been given by our manufacturer, these changes are beyond our control.

By default, our system processes orders once we receive all your items; however, we can part-ship your order, which will incur extra shipping charges. Please get in touch with us at Hello@mrcollectable.com.au if you would like us to send your partial order.

Once we received your total order from our supplier, your order will be sent out, however, we can part-ship your order, which will incur extra shipping charges. Please get in touch with us at Hello@mrcollectable.com.au if you would like us to send your partial order.

Yes, that is right! Orders over $150 qualify for free domestic shipping. If your order is under $150, standard shipping rates apply. All orders are shipped with tracking.

If you are 10km within Preston, you are eligible for free delivery, contact Hello@Mrcollectable.com.au for more details.

In-stock items dispatch within 24-48 hours.

Free delivery is available for all customers who are 5km within Preston. To be eligible, your order will have to be valued at minimum of $50. At the checkout screen there will be an option to select "free delivery".

Please keep mind we are a small family business, we will do our best to provide a suitable time to deliver your order to your home. We will either email or message you to organise a time slot.

If you have any further questions regarding our free delivery, please don't hesitate in contacting us.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

We will happily provide an exchange, refund or store credit for products purchased in-store, subject to our terms & conditions.

To be eligible for a return, your item must be unopened in its original packaging and in the same condition it was in when it was dispatched. Trading cards & clearance items strictly cannot be refunded.